A importância das palavras...

A short course in Human Relations

justbesplendid:

The six most important words: “I admit I made a mistake.”
The five most important words: “You did a good job.”
The four most important words: “What is your opinion.”
The three most important words: “If you please.”
The two most important words: “Thank you.”
The one most important word: “WE”
The least important word: “I”